FAQ

  • Is Lizzy’s open all year round?

    Our Waltham Location is open all year. Lizzy’s Harvard Square is open seasonally (apx. February/March until late November).

    Does Lizzy’s sell gift cards?

    Yes, Lizzy’s does sell gift cards. Keep in mind that your gift card can only be used at the store where you purchased it. For example, if the gift card was purchased at our Waltham store it can be used at our Waltham store, but not at our Harvard Square location. When purchasing a gift card for a loved one keep in mind what store they will be likely to redeem it at.

    I’m calling your store and no one is answering. Are you closed?

    We do our very best to answer the phone when it’s busy but it is often difficult due to the high volume of in-store customers.  The best time to reach us by phone is between 10:00AM and 6:00PM on weekdays when we usually have someone in the office.  If you need to call on the weekend we recommend calling between 12:00PM and 5:00PM.

    What else can I buy at Lizzy’s besides ice cream?

    Lizzy’s Waltham store sells salads, soups, bagels, espresso drinks, tea, smoothies, and pastries.

    Do you deliver?

    We deliver do-it-yourself sundae parties for groups of 15 people or more but do not provide regular delivery service.

  • How far in advance should I order my Custom Ice Cream Cake?

    We need 3 days (72 hours) for custom cake orders. We might be able to accommodate last-minute requests (less than 3 days) for a rush fee. Custom cake pick up available only at our Waltham Location.

    Does Lizzy’s have any ice cream cakes in stock for pick-up today or from Harvard Square?

    Yes, we do! Most of them are Vanilla/Chocolate with Fudge filling, Vanilla/Chocolate with Crunch filling, Oreo®/Oreo® with no filling. Stock cakes are also available at our Harvard Square store, which is open seasonally.

    Can Lizzy’s customize the stock cakes?

    At our Waltham store we can write “Happy birthday ________” but we cannot add additional decorations. Harvard Square cannot write on cakes.

    I have a food allergy. Can I have a custom ice cream cake from Lizzy’s?

    Quite possibly! Many of our ice cream flavors are gluten free, peanut free, and/or, tree nut free. We can even make a dairy-free cake with Tofutti®! There are many food allergies that we can accommodate, but as with any food allergy it’s extremely important that you let us know about the allergy when you’re placing the cake order so that we know to take extra precautions when preparing your cake and so we can assist you in ordering.

    When should I take my ice cream cake out of the freezer to cut and serve?

    As a general guide, you should leave your ice cream cake out at room temperature for 30 minutes before cutting it. However, this varies some based on the size of the cake and your freezer. A 6” cake may only need to sit out 20 minutes whereas a 12” x 16” could need to sit out 45 minutes or longer depending on the temperature of the room.

    How do I store my ice cream cake?

    You must store your ice cream cake in a freezer. Ice cream cannot be stored in a refrigerator for very long without melting. It also cannot be stored outside in winter even in New England! It will melt. A refrigerator can be a good way to slowly soften your ice cream cake however. We suggest putting your cake in the fridge an hour before you plan on serving.

    Can I get the delicious pastries in whole cake sizes?

    Yes, from our Waltham location. You must place your order 3 days in advance, but we might be able to accommodate last-minute requests for an additional fee. Please call our store at 781-893-6677 to order.

  • How far in advance should I order a Do-It-Yourself party delivery?

    We need at least 3 business days to avoid any rush charges, but it’s still subject to availability so always order early if you can! We recommend at least 1-2 weeks’ notice during our busy season (April-September), as some days book up farther in advance. Wednesdays and Thursdays are particularly busy. We might be able to accommodate your request with less than 3 business days’ notice if we have drivers available. Additional fees apply for rush orders. Business days are Monday through Friday, so if you want a party Tuesday and today is Friday there would be a rush charge if we’re available. For information about our do-it-yourself sundae parties click here.

    How far in advance should I order a Catered Party?

    We need at least 1 week’s notice to avoid any additional fees, but this doesn’t guarantee availability. We recommend at least 2-3 weeks’ notice during our busy season (April-September) as some days book up farther in advance (Wednesdays and Thursdays are particularly busy). We might be able to accommodate your request with less than 1 week’s notice if we have servers available. Additional fees apply for rush orders.

  • Is Lizzy’s ice cream kosher?

    Nearly all of our ice cream flavors have been certified as kosher by the Rabbinical Council of New England and our pre-packed pints and quarts bear the KVH Kosher symbol on the package. Many of our toppings are also kosher. As with any dietary concerns, please ask your server if you have a question about a specific flavor. You can also call our store or email us at ice-cream-inquiry@lizzysicecream.com

    I have a food allergy. Can I eat Lizzy’s Ice Cream?

    Quite possibly! There are many food allergies we can accommodate. Many of our flavors do not contain gluten, peanuts, or tree nuts. We also have some dairy free options. However, it is extremely important that you notify your server of the food allergy when you place your order so we can take extra precautions to avoid cross-contamination with products containing allergens and so that we can assist you in ordering.

    What exactly is the No Sugar Added ice cream?

    The No Sugar Added flavors are sweetened with Splenda®. The fat content is nearly the same as our regular ice creams. They are designed with diabetics in mind.

    What is Tofutti®?

    Tofutti® is a soy-based ice cream. It is dairy-free.

  • Butter Crunch

    Butter almond toffee pieces in a rich buttery base

    Charles River Crunch

    Dark chocolate ice cream with pieces of almond toffee.

    Chocolate Almond Joy Lite

    A chocolate almond coconut ice cream base with pieces of Almond Joy® candy. It also contains some roasted almonds for an extra crunch!

    Chocolate Orgy

    Dark Chocolate ice cream with dark chocolate chunks

    Colombian Fudge Avalanche

    Coffee ice cream with fudge and walnuts.

    Mocha Chocolate Lace

    Mocha ice cream (coffee and chocolate) with pieces of chocolate lace candy, which is caramelized sugar dipped in dark chocolate.

    Peanut Butter Cup

    Peanut butter ice cream with peanut butter cup pieces.