FAQ

We need 3 days (72 hours) for custom cake orders. We might be able to accommodate last-minute requests (less than 3 days) for a rush fee. Custom cake pick up available only at our Waltham Location.

Yes, we do! Most of them are Vanilla/Chocolate with Fudge filling, Vanilla/Chocolate with Crunch filling, Oreo®/Oreo® with no filling. Stock cakes are also available at our Harvard Square store, which is open seasonally.

At our Waltham store we can write “Happy birthday ________” but we cannot add additional decorations. Harvard Square cannot write on cakes.

Quite possibly! Many of our ice cream flavors are gluten free, peanut free, and/or, tree nut free. We can even make a dairy-free cake with Tofutti®! There are many food allergies that we can accommodate, but as with any food allergy it’s extremely important that you let us know about the allergy when you’re placing the cake order so that we know to take extra precautions when preparing your cake and so we can assist you in ordering.

As a general guide, you should leave your ice cream cake out at room temperature for 30 minutes before cutting it. However, this varies some based on the size of the cake and your freezer. A 6” cake may only need to sit out 20 minutes whereas a 12” x 16” could need to sit out 45 minutes or longer depending on the temperature of the room.

You must store your ice cream cake in a freezer. Ice cream cannot be stored in a refrigerator for very long without melting. It also cannot be stored outside in winter even in New England! It will melt. A refrigerator can be a good way to slowly soften your ice cream cake however. We suggest putting your cake in the fridge an hour before you plan on serving.

Yes, from our Waltham location. You must place your order 3 days in advance, but we might be able to accommodate last-minute requests for an additional fee. Please call our store at 781-893-6677 to order.

We need at least 3 business days to avoid any rush charges, but it’s still subject to availability so always order early if you can! We recommend at least 1-2 weeks’ notice during our busy season (April-September), as some days book up farther in advance. Wednesdays and Thursdays are particularly busy. We might be able to accommodate your request with less than 3 business days’ notice if we have drivers available.  For information about our do-it-yourself sundae parties click here.

We need at least 1 week’s notice to avoid any additional fees, but this doesn’t guarantee availability. We recommend at least 2-3 weeks’ notice during our busy season (April-September) as some days book up farther in advance (Wednesdays and Thursdays are particularly busy). We might be able to accommodate your request with less than 1 week’s notice if we have servers available. Additional fees apply for rush orders.

Nearly all of our ice cream flavors have been certified as kosher by the Rabbinical Council of New England and our pre-packed pints and quarts bear the KVH Kosher symbol on the package. Many of our toppings are also kosher. As with any dietary concerns, please ask your server if you have a question about a specific flavor. You can also call our store or email us at ice-cream-inquiry@lizzysicecream.com

Quite possibly! There are many food allergies we can accommodate. Many of our flavors do not contain gluten, peanuts, or tree nuts. We also have some dairy free options. However, it is extremely important that you notify your server of the food allergy when you place your order so we can take extra precautions to avoid cross-contamination with products containing allergens and so that we can assist you in ordering.

The No Sugar Added flavors are sweetened with Splenda®. The fat content is nearly the same as our regular ice creams. They are designed with diabetics in mind.

Our vegan ice cream is made with a coconut base. We offer vanilla, chocolate, Oreo®, and mint chip.

Butter almond toffee pieces in a rich buttery base

Dark chocolate ice cream with pieces of almond toffee.

Dark Chocolate ice cream with dark chocolate chunks

Coffee ice cream with fudge and walnuts.

Mocha ice cream (coffee and chocolate) with pieces of chocolate lace candy, which is caramelized sugar dipped in dark chocolate.

Peanut butter ice cream with peanut butter cup pieces.